Refund policy

If you are not satisfied with your whiskey product order, please contact orders@honkakuspirits.com to whiskey the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

What happens if...

Whiskey is flawed. 
In this instance, we require that you return the remaining flawed product(s), including any open bottles, for us to test.

We sent the wrong whiskey.
In this instance, we will have you ship us the incorrect items and we will send the correct items upon receipt.

Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability.
We will ship our replacements upon confirmation of the damage.

PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.

We unfortunately are unable to accept returns for whiskey product orders that meet the following conditions:

• Damage or delays caused by failed delivery attempts through no fault of the shipper.
• You don’t like the whiskey.
• You received the whiskey as a gift.
• You bought too much whiskey (is there such a thing?)

If you need to return a bottle, please keep the items as close to the condition in which you received them as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the whiskey or packaging. In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the whiskey back to us free of charge.

Upon receipt of a returned flawed, damaged, or incorrect bottle of whiskey, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned whiskey. We will accept qualified returns for whiskey products within 60-days of delivery. After that point, we cannot accept returns because we are unable to verify that whiskey has been stored properly. We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@honkakuspirits.com.